Overview
At THC The Herbal Care, we prioritize transparency in our privacy practices. Below is an outline of how our app handles user data, ensuring compliance with Apple’s guidelines for the App Store. This information helps users make informed decisions before downloading our app.
Privacy Details
Data Collection
We collect the following types of data through our app and associated third-party services to ensure a smooth user experience:
Contact Information
- Name: To personalize your experience and manage your account.
- Email Address: For communication, account verification, and notifications.
- Phone Number: Optional, used for customer support or delivery updates.
Location Information
- Precise Location: For store locator functionality or delivery services.
- Coarse Location: To provide relevant services based on your general location.
Financial Information
- Payment Info: Securely processed for in-app purchases or subscription payments. Payment data is handled by third-party processors and is not stored by us.
User Content
- Photos/Videos: If uploaded for profile customization or customer reviews.
- Other User Content: Optional feedback or product reviews.
Usage Data
- Product Interaction: Tracks app navigation, clicks, and feature usage to improve app functionality.
- Other Usage Data: Helps us understand user preferences and enhance your experience.
Diagnostics
- Crash Data: Collected to identify and resolve app performance issues.
- Performance Data: Monitored to improve app reliability.
Data Use
The collected data is used for:
- App Functionality: To enable core features, including account management and order processing.
- Product Personalization: Offering personalized product recommendations and promotions.
- Analytics: To evaluate app performance and plan new features.
- Customer Support: Addressing queries and resolving issues effectively.
- Marketing: With user consent, to share promotional offers or updates about our services.
Data Linked to the User
The following data types may be linked to your identity:
- Contact Information
- Financial Information (processed securely by third parties)
- User Content
- Location Data (if enabled by you)
- Usage Data
We ensure the data is used responsibly and in compliance with privacy standards.
Tracking
Our app does not engage in third-party tracking for advertising purposes. Data shared with third-party partners is limited to:
- Fraud Detection: Ensuring security and compliance.
- Analytics: Understanding app usage trends.
Privacy Links
- Privacy Policy: Click here to view our Privacy Policy
- Privacy Choices: Users can manage their data preferences via the app’s privacy settings.
Additional Guidance
In-App Messaging
- We may collect text data for customer support queries, which is securely stored and used only for resolving your issues.
Free-Form Text Fields
- Fields for optional input (e.g., feedback) allow users to submit generic data. Any sensitive data shared voluntarily will be handled in compliance with privacy regulations.
Apple Services Integration
- If using Apple frameworks like MapKit for location-based features, relevant data types (e.g., Coarse Location) are disclosed and processed per Apple’s guidelines.
On-Device Data Processing
- Data processed solely on the device (e.g., local caching of preferences) is not collected or stored by us.
Data for Temporary Requests
- Any data collected to service a request (e.g., authentication tokens) is discarded after use and not retained.
